New Kent Capital
ShakaDoug
- RT @atlbaseballtalk: The cost of starting pitching for the Braves is skyrocketing 2 days ago
- RT @WIRED: With just the name of a person, law enforcement can use Palantir software to map the target's family relationships and get their… 1 week ago
- #QOTD “Great wealth insulates people from consequences, but not always, absolutely or forever”. #epsteinindictment #DrainTheSwamp #WhosNext 1 week ago
- @washingtonpost From everybody’s least favorite baseball announcer..... 3 weeks ago
- Dallas Keuchel threw 99 pitches - 64 of them strikes. ZERO walks and 3 K’s. We had the same number of hits as the… twitter.com/i/web/status/1… 4 weeks ago
Tag Archives: loyalty
Destroying Customer Loyalty
How to lose long term customers… Continue reading
Posted in Uncategorized
Tagged customer retention, customer satisfaction, customer service, DirecTV, loyalty, the last mile
1 Comment
Hurricanes and Business Teams
I’m up in NYC and watched hurricane Irene pass through yesterday. Its fascinating to watch the 24 vertically packed square miles of Manhattan get ready for a potential disaster. I couldn’t help but notice the competitive advantage afforded small, one … Continue reading
