New Kent Capital
ShakaDoug
- RT @leprekhan: Get two gift runs and put your best reliever in the game to get three outs and that happens. At some point, you are what you… 2 days ago
- RT @BCDreyer: Don't you hate it when you spend a half hour searching for your house keys and they were magnetized to your forehead the whol… 3 days ago
- Time for a rules overhaul ….. twitter.com/keitholbermann… 1 week ago
- The Who. Hands down. twitter.com/DrownedinSound… 1 week ago
- There’s not much I enjoy more than listening to #levonhelm sing. What a perfect distinctly American voice. #theband 2 weeks ago
Tag Archives: loyalty
Destroying Customer Loyalty
How to lose long term customers… Continue reading
Posted in Uncategorized
Tagged customer retention, customer satisfaction, customer service, DirecTV, loyalty, the last mile
1 Comment
Hurricanes and Business Teams
I’m up in NYC and watched hurricane Irene pass through yesterday. Its fascinating to watch the 24 vertically packed square miles of Manhattan get ready for a potential disaster. I couldn’t help but notice the competitive advantage afforded small, one … Continue reading
