New Kent Capital
ShakaDoug
- RT @scottcoleman55: MLB reallllly needs to hurry up with the DH decision. Basically halts the entire free agent class for hitters because o… 1 day ago
- #QOTD - Never think for one minute that a complete asshole will suddenly stop behaving like one out of any sense of fairness or shame. 2 days ago
- RT @WillStewartTSL: Virginia Tech had 24 points in the first 36:14 of the game, and zero points in the last 23:46. 1 week ago
- #CobbEMC - 8 hours. #Comcast - 30 hours. #spectrum - 100 hours and still wa… twitter.com/i/web/status/1… 3 weeks ago
- RT @steakshapiro: No proper words can do justice to the manner in which our NFL team has crafted ways to lose games. It starts with the mos… 1 month ago
Tag Archives: loyalty
Destroying Customer Loyalty
How to lose long term customers… Continue reading
Posted in Uncategorized
Tagged customer retention, customer satisfaction, customer service, DirecTV, loyalty, the last mile
1 Comment
Hurricanes and Business Teams
I’m up in NYC and watched hurricane Irene pass through yesterday. Its fascinating to watch the 24 vertically packed square miles of Manhattan get ready for a potential disaster. I couldn’t help but notice the competitive advantage afforded small, one … Continue reading
