New Kent Capital
ShakaDoug
- RT @HokiesWBB: 𝐄𝐱𝐢𝐭 𝐋𝐢𝐠𝐡𝐭, 𝐄𝐧𝐭𝐞𝐫 𝐍𝐢𝐠𝐡𝐭 https://t.co/EdMYpCctqO 1 day ago
- RT @ReevesJackson_: Field looks immaculate a little more than a week away until the home opener. Braves playing surface was completely re-g… 1 day ago
- Let’s go #Hokies twitter.com/hokieswbb/stat… 4 days ago
- @AtlantaGrubber Big Oak Tavern in Roswell. 5 days ago
- RT @thejackhopkins: One of the most useful pieces of advice I ever heard, came from an Emergency Room Physician. I was a young Corpsman.… 5 days ago
Category Archives: Uncategorized
Navigating the Crisis
Dear Everybody. Work the problem. We can do anything for a couple of weeks – but we can’t shut down our factories and storefronts (and restaurants and breweries and barbershops and bakeries and pet food stores and dentists and …..) … Continue reading
Posted in Uncategorized
Tagged corona virus, crisis management, economic meltdown, economics, Main Street
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Questions for Exit Interviews
The last couple of weeks I’ve conducted several exit interviews for the companies or non-profits I work with. This required me to scour my own files and ask my connections for questions they’ve either used before or questions they’d wish … Continue reading
Posted in Uncategorized
Tagged employees, exit interviews, human resources, Leadership, management, managing people
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On Judgment…..
I was asked last week about my thoughts on judgment. Here goes: Judgment (defn) – the ability to make considered decisions or come to sensible conclusions. Judgment is what happens when INTELLIGENCE fueled by FACT GATHERING is curated by OUTCOME … Continue reading
Posted in Uncategorized
Tagged decisions, gut feel, intellegence, judgment, Leadership
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Southern College Football Trash Talk
We’re in the meat of the college football season here in the South and every Thurs/Fri the trash talking fires up among real diehard fans. For those of you either not fortunate enough to live “down here” or are novices … Continue reading
Digital Dawn
I arrived at the office this morning around 6:30 am — here are the Brands I’ve already digitally interacted with today: Fitbit, New York Times, Apple, Amazon, ESPN, Google, Flipboard, Facebook, Twitter, USA Today, Instagram, Atlanta Journal Constitution, Wall Street … Continue reading
Posted in Uncategorized
Tagged big brother, consumer data, digital tracking, privacy
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Destroying Customer Loyalty
How to lose long term customers… Continue reading
Posted in Uncategorized
Tagged customer retention, customer satisfaction, customer service, DirecTV, loyalty, the last mile
1 Comment
Conduct Unbecoming
A young entrepreneur recently asked me what I thought the current US Presidential “race” says about leadership. I wanted to bang my head on the desk and deflect by saying “next question”. Instead I deferred with a “let me think … Continue reading
Interviewing Operating Executive Candidates
Over the holidays a friend wrote me asking my advice in developing interview questions for an operating executive to be her #2. “Managing the vacancy is better than managing someone wrong for the job”. Good point and good question. Aside … Continue reading
What Business Are You Really In ?
I’ve been meaning to write this post for several weeks — but had other distractions. A friend dropped by the office for a catch-up and was venting about his very frustrating relationship with his Sat TV content provider (DIRECTV). Assaulted … Continue reading
Do Simple Better
I love watching baseball – and my favorite is MLB TV and the MLB iPad app – where I catch any of a dozen teams I follow, including the Chicago Cubs. I love the Cub’s Manager Joe Maddon — one … Continue reading
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