New Kent Capital
ShakaDoug
- RT @JasonIsbell: So @amandashires was kind enough to join me in our barn for a few songs off ‘Reunions’ for @NPR’s tiny desk and I thin… 3 hours ago
- RT @scottcoleman55: I cannot freaking believe the Reds pitched to Freddie with Ozuna and Flowers up next. 4 hours ago
- RT @The_JAFFOsAP: #Falcons fans... #AtlantaFalcons 😬😬 https://t.co/sj4djbGJQ7 3 days ago
- @davempayne Suggestion #1 - let’s solve the zoom lighting problems. Better cameras now better light settings. 1 week ago
- RT @scottcoleman55: Freddie Freeman now leads all of baseball with a 3.0 WAR Dude is hitting .359/.471/.658 1 week ago
Category Archives: Uncategorized
Navigating the Crisis
Dear Everybody. Work the problem. We can do anything for a couple of weeks – but we can’t shut down our factories and storefronts (and restaurants and breweries and barbershops and bakeries and pet food stores and dentists and …..) … Continue reading
Posted in Uncategorized
Tagged corona virus, crisis management, economic meltdown, economics, Main Street
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Questions for Exit Interviews
The last couple of weeks I’ve conducted several exit interviews for the companies or non-profits I work with. This required me to scour my own files and ask my connections for questions they’ve either used before or questions they’d wish … Continue reading
Posted in Uncategorized
Tagged employees, exit interviews, human resources, Leadership, management, managing people
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On Judgment…..
I was asked last week about my thoughts on judgment. Here goes: Judgment (defn) – the ability to make considered decisions or come to sensible conclusions. Judgment is what happens when INTELLIGENCE fueled by FACT GATHERING is curated by OUTCOME … Continue reading
Posted in Uncategorized
Tagged decisions, gut feel, intellegence, judgment, Leadership
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Southern College Football Trash Talk
We’re in the meat of the college football season here in the South and every Thurs/Fri the trash talking fires up among real diehard fans. For those of you either not fortunate enough to live “down here” or are novices … Continue reading
Digital Dawn
I arrived at the office this morning around 6:30 am — here are the Brands I’ve already digitally interacted with today: Fitbit, New York Times, Apple, Amazon, ESPN, Google, Flipboard, Facebook, Twitter, USA Today, Instagram, Atlanta Journal Constitution, Wall Street … Continue reading
Posted in Uncategorized
Tagged big brother, consumer data, digital tracking, privacy
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Destroying Customer Loyalty
How to lose long term customers… Continue reading
Posted in Uncategorized
Tagged customer retention, customer satisfaction, customer service, DirecTV, loyalty, the last mile
1 Comment
Conduct Unbecoming
A young entrepreneur recently asked me what I thought the current US Presidential “race” says about leadership. I wanted to bang my head on the desk and deflect by saying “next question”. Instead I deferred with a “let me think … Continue reading
Interviewing Operating Executive Candidates
Over the holidays a friend wrote me asking my advice in developing interview questions for an operating executive to be her #2. “Managing the vacancy is better than managing someone wrong for the job”. Good point and good question. Aside … Continue reading
What Business Are You Really In ?
I’ve been meaning to write this post for several weeks — but had other distractions. A friend dropped by the office for a catch-up and was venting about his very frustrating relationship with his Sat TV content provider (DIRECTV). Assaulted … Continue reading
Do Simple Better
I love watching baseball – and my favorite is MLB TV and the MLB iPad app – where I catch any of a dozen teams I follow, including the Chicago Cubs. I love the Cub’s Manager Joe Maddon — one … Continue reading
