Category Archives: Uncategorized

Navigating the Crisis

Dear Everybody. Work the problem. We can do anything for a couple of weeks – but we can’t shut down our factories and storefronts (and restaurants and breweries and barbershops and bakeries and pet food stores and dentists and …..) … Continue reading

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Questions for Exit Interviews

The last couple of weeks I’ve conducted several exit interviews for the companies or non-profits I work with.  This required me to scour my own files and ask my connections for questions they’ve either used before or questions they’d wish … Continue reading

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On Judgment…..

I was asked last week about my thoughts on judgment.  Here goes: Judgment (defn) – the ability to make considered decisions or come to sensible conclusions. Judgment is what happens when INTELLIGENCE fueled by FACT GATHERING is curated by OUTCOME … Continue reading

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Southern College Football Trash Talk

We’re in the meat of the college football season here in the South and every Thurs/Fri the trash talking fires up among real diehard fans.  For those of you either not fortunate enough to live “down here” or are novices … Continue reading

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Digital Dawn

I arrived at the office this morning around 6:30 am — here are the Brands I’ve already digitally interacted with today: Fitbit, New York Times, Apple, Amazon, ESPN, Google, Flipboard, Facebook, Twitter, USA Today, Instagram, Atlanta Journal Constitution, Wall Street … Continue reading

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Destroying Customer Loyalty

How to lose long term customers… Continue reading

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Conduct Unbecoming

A young entrepreneur recently asked me what I thought the current US Presidential “race” says about leadership.  I wanted to bang my head on the desk and deflect by saying “next question”.  Instead I deferred with a “let me think … Continue reading

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Interviewing Operating Executive Candidates

Over the holidays a friend wrote me asking my advice in developing interview questions for an operating executive to be her #2.  “Managing the vacancy is better than managing someone wrong for the job”.  Good point and good question. Aside … Continue reading

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What Business Are You Really In ?

I’ve been meaning to write this post for several weeks — but had other distractions. A friend dropped by the office for a catch-up and was venting about his very frustrating relationship with his Sat TV content provider (DIRECTV).  Assaulted … Continue reading

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Do Simple Better

I love watching baseball – and my favorite is MLB TV and the MLB iPad app – where I catch any of a dozen teams I follow, including the Chicago Cubs.  I love the Cub’s Manager Joe Maddon — one … Continue reading

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