New Kent Capital
ShakaDoug
- RT @DOBrienATL: American hero, icon of sports and Civil Rights, home run king, and the greatest Brave. R.I.P., Henry Louis Aaron. https://… 1 hour ago
- RT @darrenrovell: Bidding on the highest graded copy of Batman No. 1 (1940) has reached $1.53 million. Two days to go in the auction by @He… 1 week ago
- The number of adults in the US that believe completely false stuff - completely debunked false stuff - even insane… twitter.com/i/web/status/1… 2 weeks ago
- I keep waiting for the #AtlantaFalcons to start talking like a team with only two winning seasons out of the last e… twitter.com/i/web/status/1… 2 weeks ago
- Go get ‘em Charlie ..... twitter.com/mlbtraderumors… 3 weeks ago
Category Archives: Uncategorized
Navigating the Crisis
Dear Everybody. Work the problem. We can do anything for a couple of weeks – but we can’t shut down our factories and storefronts (and restaurants and breweries and barbershops and bakeries and pet food stores and dentists and …..) … Continue reading
Posted in Uncategorized
Tagged corona virus, crisis management, economic meltdown, economics, Main Street
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Questions for Exit Interviews
The last couple of weeks I’ve conducted several exit interviews for the companies or non-profits I work with. This required me to scour my own files and ask my connections for questions they’ve either used before or questions they’d wish … Continue reading
Posted in Uncategorized
Tagged employees, exit interviews, human resources, Leadership, management, managing people
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On Judgment…..
I was asked last week about my thoughts on judgment. Here goes: Judgment (defn) – the ability to make considered decisions or come to sensible conclusions. Judgment is what happens when INTELLIGENCE fueled by FACT GATHERING is curated by OUTCOME … Continue reading
Posted in Uncategorized
Tagged decisions, gut feel, intellegence, judgment, Leadership
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Southern College Football Trash Talk
We’re in the meat of the college football season here in the South and every Thurs/Fri the trash talking fires up among real diehard fans. For those of you either not fortunate enough to live “down here” or are novices … Continue reading
Digital Dawn
I arrived at the office this morning around 6:30 am — here are the Brands I’ve already digitally interacted with today: Fitbit, New York Times, Apple, Amazon, ESPN, Google, Flipboard, Facebook, Twitter, USA Today, Instagram, Atlanta Journal Constitution, Wall Street … Continue reading
Posted in Uncategorized
Tagged big brother, consumer data, digital tracking, privacy
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Destroying Customer Loyalty
How to lose long term customers… Continue reading
Posted in Uncategorized
Tagged customer retention, customer satisfaction, customer service, DirecTV, loyalty, the last mile
1 Comment
Conduct Unbecoming
A young entrepreneur recently asked me what I thought the current US Presidential “race” says about leadership. I wanted to bang my head on the desk and deflect by saying “next question”. Instead I deferred with a “let me think … Continue reading
Interviewing Operating Executive Candidates
Over the holidays a friend wrote me asking my advice in developing interview questions for an operating executive to be her #2. “Managing the vacancy is better than managing someone wrong for the job”. Good point and good question. Aside … Continue reading
What Business Are You Really In ?
I’ve been meaning to write this post for several weeks — but had other distractions. A friend dropped by the office for a catch-up and was venting about his very frustrating relationship with his Sat TV content provider (DIRECTV). Assaulted … Continue reading
Do Simple Better
I love watching baseball – and my favorite is MLB TV and the MLB iPad app – where I catch any of a dozen teams I follow, including the Chicago Cubs. I love the Cub’s Manager Joe Maddon — one … Continue reading
