New Kent Capital
ShakaDoug
- Dear (unnamed) Atlanta CEO. Do not engage on a social post by the wife of an ex-employee - especially when she’s c… twitter.com/i/web/status/9… 22 hours ago
- RT @thedavidcrosby: So I spoke up about Larkin Poe before @LarkinPoe ... Well they are really actually better that I first thought They ca… 4 days ago
- RT @thedavidcrosby: With James being soooo much bigger than me I would be the opening act and I would be honored to get to do it Honored h… 4 days ago
- RT @rain_valladares: please if any student from santa fe feels the need to reach out and speak to someone when they’re ready, please do not… 4 days ago
- RT @mhagewoodcre: There is such irony that what we love the most is now outlawed by suburban codes. More irony is that many who want the su… 1 week ago
Author Archives: dougcurling
Questions for Exit Interviews
The last couple of weeks I’ve conducted several exit interviews for the companies or non-profits I work with. This required me to scour my own files and ask my connections for questions they’ve either used before or questions they’d wish … Continue reading
Posted in Uncategorized
Tagged employees, exit interviews, human resources, Leadership, management, managing people
Leave a comment
On Judgment…..
I was asked last week about my thoughts on judgment. Here goes: Judgment (defn) – the ability to make considered decisions or come to sensible conclusions. Judgment is what happens when INTELLIGENCE fueled by FACT GATHERING is curated by OUTCOME … Continue reading
Posted in Uncategorized
Tagged decisions, gut feel, intellegence, judgment, Leadership
Leave a comment
Southern College Football Trash Talk
We’re in the meat of the college football season here in the South and every Thurs/Fri the trash talking fires up among real diehard fans. For those of you either not fortunate enough to live “down here” or are novices … Continue reading
Digital Dawn
I arrived at the office this morning around 6:30 am — here are the Brands I’ve already digitally interacted with today: Fitbit, New York Times, Apple, Amazon, ESPN, Google, Flipboard, Facebook, Twitter, USA Today, Instagram, Atlanta Journal Constitution, Wall Street … Continue reading
Posted in Uncategorized
Tagged big brother, consumer data, digital tracking, privacy
Leave a comment
Destroying Customer Loyalty
How to lose long term customers… Continue reading
Posted in Uncategorized
Tagged customer retention, customer satisfaction, customer service, DirecTV, loyalty, the last mile
1 Comment
Conduct Unbecoming
A young entrepreneur recently asked me what I thought the current US Presidential “race” says about leadership. I wanted to bang my head on the desk and deflect by saying “next question”. Instead I deferred with a “let me think … Continue reading
Interviewing Operating Executive Candidates
Over the holidays a friend wrote me asking my advice in developing interview questions for an operating executive to be her #2. “Managing the vacancy is better than managing someone wrong for the job”. Good point and good question. Aside … Continue reading
